Frequently Asked Questions & Downloads

Frequently Asked Questions

There are many questions that are asked on a regular basis. We will be compiling a list of these questions and posting them here for your reference. Take a look to see if your question is listed here. If it is, cool. If not feel free to give us a call or come down and visit the showroom and one of our representatives will be glad to assist you.

Is there is a new tax credit program of $300 for 2011?

2011 Federal Tax Credits for Consumer Energy Efficiency. Tax credits that were 30% up to $1,500 EXPIRED on December 31, 2010. New tax credits were passed, but at lower levels. You can learn about the new tax credits here.

When did the $1500 Tax Credit end?

According to the U.S. Department of Energy, HOME ENERGY EFFICIENCY IMPROVEMENT TAX CREDITS Consumers who purchase and install specific products, such as energy-efficient windows, insulation, doors, roofs, and heating and cooling equipment in existing homes can receive a tax credit for 30% of the cost, up to $1,500, for improvements "placed in service" starting January 1, 2009, through December 31, 2010. See EnergyStar.gov's Federal Tax Credits for Energy Efficiency for a complete summary of energy efficiency tax credits available to consumers.

Our Downloadable Files

We post these files to assist you. They will help prepare you for your visit to our shop or help you troubleshoot your spa or hearth product yourself at home. Measuring, help and cleaning instructions will soon be found here. These will either be in PDF document form or may be links to videos covering a variety of topics about your hearth or spa product.

Measurement sheet for fireplace inserts

You can use this Fireplace measurement worksheet to help measure your fireplace before you come in to see us. It will help us tremendously having these measurements in hand at the time of your vist. It will enable us to offer you a hearth product that will fit correctly.

Having trouble with your spa water?

The Chemical worksheet for Spa water trouble shooting will assist you in restoring your spa water back to the way it should be, crystal clear and free of odor.